Debugging

Debugging

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To solve the issue you're experiencing we usually need to understand your full context. Please provide us details for the following:

1) What browser version are you using?

Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More .
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  4. Click Help > About Google Chrome.
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The current version number is the series of numbers beneath the "Google Chrome" heading. Chrome will check for updates when you're on this page.

To apply any available updates, click Relaunch.

Firefox

On the menu bar, click the Firefox menu and select About Firefox. The About Firefox window will appear. The version number is listed underneath the Firefox name.

Here is an example of what the About Firefox window will look like:

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Safari

Here are the steps to find the current Safari version On Mac:

  1. Launch Safari browser on your Macbook.
  2. Select the About Safari option under the Safari menu.
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  4. A new window will open with the safari version number.
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The First number located before the number written under the bracket is your current version of Safari browser. The number is written inside the bracket is the WebKit/Safari Build version.

iOS Safari

Safari is part of the iOS operating system, and the version is the same as your iOS version. You can find the iOS version currently installed on your iPhone.

Here are the steps to check the current Safari browser version on iPhone/iPad:

  1. Open to the Settings app on iPhone/iPad.
  2. Navigate to the General tab within Settings.
  3. Tap on the About tab to open OS information.
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  5. The number you see at Software Version is the current Safari version.
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For example, if your device is running on iOS 14.2, then your Safari version is 14.

If you tap on the Software Update under General settings, then your Safari browser will be updated along with the iOS or iPadOS operating system to the latest version.

2) What device are you using and what is the version of your Operation System?

macOS

From the Apple menu  in the corner of your screen, choose About This Mac. You should see the macOS name, such as macOS Big Sur, followed by its version number.

If you need to know the build number as well, click the version number to see it.

Windows 10

To find out which version of Windows your device is running, press the Windows logo  key + R, type winver in the Open box, and then select OK.

Here’s how to learn more:

  1. Select the Start  button > Settings > System  > About .Open About settings
  2. Under Device specifications > System type, see if you're running a 32-bit or 64-bit version of Windows.
  3. Under Windows specifications, check which edition and version of Windows your device is running.
Windows 8.1

To find out which version of Windows your device is running, press the Windows logo   key + R, type winver in the Open box, and then select OK.

If your device is running Windows 8.1 or Windows RT 8.1, here’s how to learn more:

  1. If you're using a touch device, swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. Continue to step 3.
  2. If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.
  3. Select PC and devices > PC info.
  4. Under Windows you'll see which edition and version of Windows your device is running.
  5. Under PC > System type you'll see if you're running a 32-bit or 64-bit version of Windows.
Windows 7

Find operating system info in Windows 7

  1. Select the Start  button, type Computer in the search box, right-click on Computer, and then select Properties.
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  3. Under Windows edition, you'll see the version and edition of Windows that your device is running.

3) What resolution your screen is?

Windows 10

How to view or change display resolution in Windows 10

  1. Press the Windows key, type Display, then press Enter.
  2. In the  window, under the System section, make sure that Display is highlighted.
  3. In the Scale and layout section, the current screen dimensions are listed under .
  4. Resolution

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To change the monitor resolution, click the down arrow on the right side of the  box and select an option from the drop-down menu.

macOS

On your Mac, choose Apple menu on the top left corner

Select the second tab 'Display'

You should see the resolution there.

4) Reproduce the issue

Please do the following steps please to try to reproduce the issue:

  1. Open the webpage where you experienced the issue
  2. Right-click anywhere on the site for Inspect
  3. Go to the Console Tab, and once you are there, please refresh the webpage that you visited
    1. If you have any red items listed, please click on the toggle "▸" at the beginning of the row to see the full details.
  4. Send us a screenshot of what do you see on Console
Explanation of step 4

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