FAQ

FAQ

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We collected frequently asked questions on this page. Is your problem not listed? Please

and we will get back to you.

Community Managers

Is Vialog GDPR compliant?

Yes, 100%. You can read our

about it in more detail.

Some important highlights:

  • We allow our users to download and or delete their data from the platform (here is the direct link).
  • We do not store sensitive user information in the Database, users are identified with non-guessable userIDs.
  • We make it easy for anyone to unsubscribe from any discussion updates any time.
  • Since Vialog does NOT do user tracking (fingerprinting), the analytics are based on anonymous browser loads and sessions and we cannot know or identify the unique users. You can read more about
    Terms of Service
    Terms of Service
    .
  • You can read more about our Data Principles here or you can confidently contact Vialog’s Data Protection Officer at dpo@vialog.app email.
When I'm sharing the discussion, the link navigates to an iframe not my full website

Given that you have embedded Vialog inside an iframe, the iframe will be shared as opposed to your full website. The reason is that iFrames are designed in a way that we cannot accurately retrieve their location from within. To ensure smooth sharing experience, please do not add Vialog inside an iframe.

Does Vialog increase costs to our website or server?

The embedded Vialog tools are using Vialog's own infrastructure for the full lifecycle of the videos. Vialog subscription costs include processing, storing and streaming of videos. Nothing is hosted on your server and your costs will stay the same.

Is our website provider capable of hosting Vialog?

If you can embed a custom html code, then technically Vialog should work. We have setup guides for individual platforms or get in touch and we will be happy to help.

What iframe properties does Vialog require and why?

The Vialog embeddable tool contains an inner Iframe that is used to shield the content within from outside modifiers like CSS rules and JavaScript functions. The following are descriptions of each allow attribute (allow feature-policy) we are adding to this inner Iframe that is required for the inner functionalities.

Directives

  • autoplay: This directive controls whether the current document is allowed to autoplay media requested through the HTMLMediaElement interface.
  • camera: This directive controls whether the current document is allowed to use video input devices.
  • encrypted-media: This directive controls whether the current document is allowed to use the Encrypted Media Extensions API (EME)
  • microphone: This directive controls whether the current document is allowed to use audio input devices.
  • screen-wake-lock: This directive controls whether the current document is allowed to use Screen Wake Lock API to indicate that device should not dim or turn off the screen.
  • clipboard-write: This directive controls whether the current document is allowed to use the clipboard.
Will each video creator need to sign up and create an account?

Video creators do not need to sign up for an account to participate in video discussions. Anyone who can see an open discussion will be able to watch and participate with a camera enabled device.

Only you as Community Manager needed to create a Vialog account to moderate, manage and publish the submitted videos in seconds while ensuring content quality and coherency in line with our

.

Video Creators

How to fix the recorder if it doesn't load?

Make sure to visit your website from your default browser.

Sometimes you may open Vialog enabled websites from mobile apps like Messenger or Skype and those platforms do not enable camera access by design.

If these tips doesn't work, please visit the site from another browser or device or contact us with
Debugging
Debugging
.
Can't access camera, what is this symbol?

If you are seeing a symbol like this displayed it indicates that the camera is already used by another program, application or extension.

image

On many Windows setups for example, only one application can use the camera at once.

Your camera may be disabled or disconnected — please try reconnecting your camera to your laptop.

If your camera is connected and your device seems to recognise it, then please make sure that no other websites or local applications are using the camera actively. When no other apps are using your camera, refresh our page and now the recorder should work.

If that still doesn't work, try an alternative device such as a mobile phone.

If these tips doesn't work, please visit the site from another browser or device or contact us with
Debugging
Debugging
.
How is my email address stored?

Given that you decide to leave your email address after submitting a video, you will be notified of new videos added to that discussion (you can unsubscribe anytime). The email address will not be shared with the host of the discussion.

Rest assured we store your email address on your local machine, where only you can access it. All communication with Vialog servers are going through HTTPS which makes it impossible for third parties to access this information. Read more about

and our
DPA
DPA
.

Video Viewers

Do I need an account to watch videos?

Anyone can watch Vialog videos from any browser or device.

Can't find what you're looking for?
Contact us
Contact us