Subprocessors

Subprocessors

List of Vialog Sub-Processors

Sub-ProcessorCategoryPurposeCompany LocationData Location
Ziggeo
Hosting
Video backoffice and streaming
USA
EU (Ireland)
Amazon Web Services
DatabaseInfrastructureServices
Data processing by Vialog services
USA
EU (Frankfurt, Germany)
Crisp IM SARL
Messaging Platform
Real-time customer communication
France
EU (NL + DE)
Digital Ocean
Hosting
Tamperproof moderation event history
USA
EU (Frankfurt, Germany)
Sendgrid
Messaging Platform
Automated email communication (processing and sending)
USA
USA
Xero
Accounting
Cloud-based accounting
New Zealand
USA

Notes and details on the above table

  1. We distinguish the sub-processor company location, with the final location in which actual data is being held (that is, Vialog user data). That is, to build clarity into where our sub-processor operators from, and where the servers hosting the actual data are located.
  2. Whenever “no data held” is being mentioned, the aforementioned sub-processor is usually being used to pass data along over the network, without actually holding it on its permanent storage. Access logs may still be stored for a short duration (ie. less than a month), as to allow our network engineer investigate any technical issue, whenever relevant. Those logs are not used for any other purpose.
  3. A DPA contract has been signed between our company and each of the listed sub-processors.
  4. We use Cloudflare (USA) for static website (homepage) but since this not include user data, we did not add it to the above table.